Jomablue - Notice history

We have implemented some changes in Capture app to better support Pixel devices and their permission management. Please ensure the latest version is downloaded from the Play or App stores.

We believe we have identified the cause and are implementing a workaround and additional handing for Capture App to improve the reliability of camera launching on Pixel devices.

This incident has been resolved. While there were three seperate issues, only a subset of users - in very specific scenarios that would have been affected by this issue.

There were a number of issues affecting adding the e-Tickets to Apple wallet for a subset of users. Firstly, there was an encoding issue with non-latin based characters and the handling of them within the Apple wallet pass - specifically around two byte characters. This has been resolved.

Secondly, adding e-Tickets to the Apple wallet from Slack's in-app web browser would fail. We found no specific evidence why link handling has changed within Slack's in-app browser but have evidence it has - we have resolved this by changing handling of the 'Adding to Wallet' functionality to continue to support in-app browsers.

Finally, we uncovered that for iOS users with hundreds of Safari tabs open - there is not resources for the device/browser to process the generation and adding of the pass to the wallet. This is some undocumented limitation, but from our testing, exceeding hundreds of tabs would cause the adding of the pass to the wallet to silently fail. Reducing the number of tabs in Safari would resolve the issue.

We have identified the cause and are working on a change. We will provide some more information in the next update.

This has been resolved, all pending emails were queued and now have been delivered. We are working with the upstream provider to produce a autopsy and ensure we can consider how Jomablue can be more resilient to such upstream provider issue.

If you have any further questions we can answer them, just reach out to support.

We have identified an issue with an upstream provider for specific email queues. We have escalated the issue and are working with the upstream provider to resolve.

Jomablue emails are split between Transitional and Broadcast/Marketing emails automatically ensuring high delivery rates across all your email communications. In this particular case, the Broadcast/Marketing emails are affected but transactional emails - such as for invoices, OTP's etc remain unaffected.

We will continue to update here as we learn more and work towards a resolution with our upstream provider.