SMS Processing Delays

Resolved

Degraded performance

Started 4 months ago Lasted about 2 hours

Affected

Outbound Channels

SMS Sending

Updates

Resolved
January 30, 2024 at 7:59 AM
Resolved
January 30, 2024 at 7:59 AM
We have been advised this incident has been resolved. SMS delivery times have returned to normal.
Identified
January 30, 2024 at 6:51 AM
Update
January 30, 2024 at 6:51 AM
Australia Telco Telstra have advised our upstream provider that there is currently a National issue with intermittent failures in sending and receiving SMS to/from their network handsets.

This looks to affect only Australian Telstra customers, other carriers appear unaffected.
Identified
January 30, 2024 at 6:13 AM
Identified
January 30, 2024 at 6:13 AM
We are aware of a SMS processing delay at an upstream provider, resulting in delayed SMS delivery. At this stage we understand SMS's are being queued with the upstream provider and will be delivered as their services are restored.

We will continue to monitor the situation and provide updates here.