This incident has been resolved.

The data we use to calculated timezone offsets and daylight savings lacked 2023 daylight savings information. The result was that Jomablue considered NSW/VIC, Australia as GMT+11 when it changed to GMT+10 less than 24hours ago. We have corrected the dataset, extended the dataset to year 2050 and corrected any incorrectly set times within Jomablue due to this incorrect offset.

We ask customers to double check any time/date stamps that may have been created prior to 3rd April 2023, for events after 3rd April 2023 for certainty.

If you have any concerns, please don't hesitate to reach out to support.

We continue to rollout the changes to all customers.

We have resolved the issue and are beginning rollout of a fix for the lack of adherence to the end of daylight savings time in NSW/VIC Australia.

We will continue to provide updates here as we work towards resolving this.

We have identified the issue and are working on a priority fix.

We have identified that for Events configured in NSW/VIC Australia timezone, the ending of daylight savings was not recognised. This affects timestamps displayed within the product (appearing an hour ahead) as well as campaigns (they will be sent an hour early) and session start times.

We are working on addressing the issue.