Investigating possible hardware failure in a Sydney data centre

Resolved

Degraded performance

Started almost 2 years ago Lasted about 9 hours

Affected

Platform

Portal

Community

Registration

Live Streaming/Video

Support

Updates

Investigating
June 21, 2022 at 1:46 PM
Investigating
June 21, 2022 at 1:46 PM
We are currently investigating this incident. Failover processes are underway.

This may be affecting 1% of customers.
Resolved
June 21, 2022 at 4:46 AM
Resolved
June 21, 2022 at 4:46 AM
The issue is resolved. AWS confirmed an underlying hardware failure was the cause of this issue.
Monitoring
June 21, 2022 at 1:55 AM
Monitoring
June 21, 2022 at 1:55 AM
Services have been restored, we are continuing to investigate the underlying cause with upstream service providers.