Delayed outbound Email sending to some providers

Resolved

Degraded performance

Started about 2 years ago Lasted about 2 hours

Affected

Outbound Channels

Email Sending

Updates

Resolved
February 22, 2022 at 2:43 AM
Resolved
February 22, 2022 at 2:43 AM
Sending is back to normal. This was communicated by upstream networks and we have confirmed we are seeing normal delivery times for campaigns and transactional OTPs.
Monitoring
February 22, 2022 at 1:55 AM
Monitoring
February 22, 2022 at 1:55 AM
We continue to monitor upstream networks for improved delivery times and have rerouted some of our mail queues to improve email delivery performance for our customers.
Identified
February 22, 2022 at 12:50 AM
Identified
February 22, 2022 at 12:50 AM
We have identified an upstream incident that has caused delays to Email delivery to some providers including Gmail, Hotmail, Yahoo and AOL. These delays can be in excess of 5 mins for delivery.

We continue to seek updates from our upstream providers and are in the process of rerouting email queues.