Longer than expected Email Delivery Times for some customers
Resolved
Degraded performance
Started over 2 years ago Lasted 25 minutes
Affected
Outbound Channels
Email Sending
Updates
Resolved
Resolved
Email queue is clear and delivery rates are back to below 10 seconds.
Monitoring
Monitoring
Throttle removed and email queue is clearing rapidly. We will continue to monitor performance before marking this as resolved.
Identified
Identified
We have identified the upstream provider has throttled some outbound emails to review for spam or fraudulent emails. We are working with them to clear the email queue.
