Upstream provider experiencing increased latency affecting some Community features

Resolved

Degraded performance

Started almost 3 years ago Lasted about 1 hour

Affected

Platform

Community

Updates

Resolved
July 08, 2021 at 1:41 AM
Resolved
July 08, 2021 at 1:41 AM
Issue resolved
Monitoring
July 08, 2021 at 12:57 AM
Monitoring
July 08, 2021 at 12:57 AM
Upstream provider has resolved the issue and latency has returned to normal, we will continue to monitor.
Identified
July 08, 2021 at 12:45 AM
Identified
July 08, 2021 at 12:45 AM
Our upstream provider has reported increased latency globally which may lead to timeouts for specific features within Community. This affects Live Chat blocks as well as pushing scheduled or immediate changes to canvases for users that are actively viewing a canvas (this doesn't affect the first load of canvas).