Upstream provider latency causing Slower than normal email delivery

Resolved

Degraded performance

Started almost 3 years ago Lasted about 2 hours

Affected

Outbound Channels

Email Sending

Updates

Resolved
June 16, 2021 at 2:27 AM
Resolved
June 16, 2021 at 2:27 AM
Delivery times have returned to a normal delivery speed
Monitoring
June 16, 2021 at 1:20 AM
Monitoring
June 16, 2021 at 1:20 AM
Delivery times have returned to under 10 seconds for major providers. We are continuing to monitor and seeking an update from upstream providers.
Identified
June 16, 2021 at 1:07 AM
Identified
June 16, 2021 at 1:07 AM
An upstream provider is experiencing increased latency, resulting in emails taking up to 100 seconds to land in an inbox.
Investigating
June 16, 2021 at 12:57 AM
Investigating
June 16, 2021 at 12:57 AM
We are currently investigating this incident with our upstream provider