Jomablue - Registration Sites displaying error – Incident details

All systems operational

Registration Sites displaying error

Resolved
Degraded performance
Started 18 days agoLasted about 5 hours

Affected

Platform

Degraded performance from 5:10 AM to 10:18 AM, Operational from 10:18 AM to 10:27 AM

Registration

Degraded performance from 5:10 AM to 10:18 AM, Operational from 10:18 AM to 10:27 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    A security setting on our end was too strict and briefly blocked part of registration sites from loading correctly for some users while a change to an underlying security service from a provider we rely on was changed. While this system is intentionally designed to do this when things from providers may unexpectedly change (to protect our users) - in this case it was overly aggressive in its blocking. We've corrected it and the issue is fully resolved.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified the cause of registration sites sometimes showing an error when attempting to register. More information to follow.