Jomablue - Slow Loading or unresponsive services – Incident details

This incident has been resolved. During a brief period of approximately 35 minutes, a small number of customers may have noticed slower than usual page loads or temporary unresponsiveness within Jomablue. Our monitoring picked this up within 60 seconds, and the team jumped in straight away to investigate. We identified that a change in an underlying service had become incompatible with parts of the Jomablue platform, and we were able to resolve it quickly.

We're continuing to strengthen our detection and safeguards to help prevent similar issues in the future. If you have any questions at all, please feel free to reach out to our team.

We've identified and addressed the issue, and are monitoring closely to make sure everything stays healthy

We are continuing to investigate some slow loading services for some customers.