Jomablue - Sporadic Camera Permission Issue using Capture App on Google Pixel Phones – Incident details

All systems operational

Sporadic Camera Permission Issue using Capture App on Google Pixel Phones

Resolved
Operational
Started 27 days agoLasted 2 days

Affected

Platform

Operational from 12:30 PM to 11:11 PM

Capture

Operational from 12:30 PM to 11:11 PM

Updates
  • Resolved
    Resolved

    We have implemented some changes in Capture app to better support Pixel devices and their permission management. Please ensure the latest version is downloaded from the Play or App stores.

  • Identified
    Identified

    We believe we have identified the cause and are implementing a workaround and additional handing for Capture App to improve the reliability of camera launching on Pixel devices.

  • Investigating
    Investigating

    We are currently investigating this incident. We are aware that some Google Pixel users are experiencing a camera permission issue when using Jomablue Capture. Our team is working to identify the cause.