Jomablue - [Upstream] Errors for some email recipients when accessing links via emails – Incident details

This has been resolved, awaiting a post mortem form upstream supplier.

The summary of the issue was that certain ISP's in the UK were domain blocking a tracking link used in emails, because it was a DNS level block, the redirection couldn't happen for users attempting to follow the email links if using that ISP.

We have received an update that a fix has been deployed upstream and they are monitoring.

Additionally, we are in discussions with the upstream provider regarding their time to resolution on this matter. We continue to seek more information from them.

We continue to wait for updates from upstream providers.
The problem is identified as a issue with specific upstream DNS servers that affect some users.

We are still seeking a resolution from an upstream provider.

We are constantly monitoring and requesting updates.

We continue to work with an upstream provider and are wait on them for a resolution. We are actively in communication with them and supporting them toward a resolution.