Jomablue - Platform Authentication and Registration Sites Failing to Load – Incident details

During an update to a subset of customer instances, a configuration error in the deployment process caused some environments to become temporarily unavailable. This resulted in affected instances being unable to load or operate as expected.

Once the issue was identified, we halted the rollout and began restoring each impacted instance. Most environments were corrected quickly and all were fully restored.

Our deployment process requires multiple automated and manual human verification steps to avoid situations like this, in this particular case - the third party interface we use to orchestrate deployments was misrepresenting the deployment configuration. We’ve since updated our deployment process to revoke and completely avoid this configuration issue from occurring again, and we’ve added additional monitoring that will alert us immediately if a similar condition is ever detected.

This incident has been resolved. A post mortem will be provided here in due course.

We have addressed the cause and are currently monitoring the result. More details regarding the incident will be published in due course.

We are continuing to resolve the incident, services are restoring.