Jomablue - SMS's Failing to Send – Incident details

Our upstream SMS provider temporarily paused outbound SMS delivery after detecting unusual traffic affecting a subset of US numbers. As a result, SMS messages sent from Jomablue were not processed during this period.

Once we became aware of the interruption, we rotated all SMS-related credentials as a precaution and worked with our provider to resume normal operation. SMS sending was unavailable while this rotation was in progress, but service has since been fully restored.

This incident has been resolved. A post mortem will be made available here in due course.

We had addressed the cause, SMS sending has resumed and we are currently monitoring the result. We will provide more information in due course.

We have identified the cause and are bringing SMS services back online.