Jomablue - Issue adding e-Tickets to Apple Wallet – Incident details

All systems operational

Issue adding e-Tickets to Apple Wallet

Identified
Operational
Started 1 day ago

Affected

Platform

Operational from 9:53 PM to 12:00 AM

Registration

Operational from 9:53 PM to 12:00 AM

Updates
  • Identified
    Identified

    We have identified the cause and are working on a change. We will provide some more information in the next update.

  • Investigating
    Investigating

    We are currently investigating this incident that affects some e-Ticket recipients. These users are unable to add the e-Ticket to their Apple wallet on iPhones. The e-Ticket still remains functional and can be used for admittance to events - this is specific to adding that to Apple Wallet. Will will continue to update here as new information comes to hand.